[Editor's Note: Today's guest post was submitted by Ryan Mattice of Stevens General Contractors. We have no financial relationship other than the hundreds of thousands of dollars I've turned over to the company for my own home renovation project. Yes, we're finally done, excited to be back home and happy with our choice of contractor. Building or renovating a home is something many doctors do at some point over the course of their lives, but it is also a high-risk event for large financial mistakes and immense frustrations. In this post, Ryan discusses some guidelines to help you avoid many of the mistakes those who have gone before you have made.]
First, a little background. My name is Ryan Mattice and I am one of the owners of Stevens General Contractors, a Utah-based construction company. Our projects consist primarily of large remodels, but also include new construction and small commercial projects. After spending many years working in the construction industry, I have had the privilege to work with many amazing clients, designers, architects, sub-contractors, and suppliers.
There is not a perfect construction company out there. But, over my career, I have realized that if a few basic principles are followed, many of the bad experiences that are so common in the industry can be avoided.
Some time ago, we received a call from a designer that we had worked with on previous projects. He asked us (really pled with us) to take over the construction on a large home that he had designed. His client selected and hired a contractor to build their dream home, but at the time of the call, the job was halfway done and had turned into a construction nightmare. The original contractor was finally fired. That call led to a meeting with a great family who was upset and frustrated. Their project was over budget, nowhere near their expected construction schedule, and lacking the quality they had expected. They didn’t know what to do.
Luckily, they were able to wait for us to make time in our schedule and take over the construction of their home. Some items had to be completely re-done, but we created a new schedule, solved the problems, and completed the project. In the process, we not only worked together but became good friends with the clients.
While we truly enjoyed working with this family and building their home, we wish that there had never been a need for us to have entered the picture. We wish that they could have completed their dream home without the need for a second general contractor. We wish (as they do) that they would have never hired their original contractor.
This is my biggest frustration with the construction industry. The barrier to entry is almost non-existent and everyone has had a bad experience or knows someone who has. It doesn’t have to be this way!!
Our company has decades of experience in the construction industry and has worked on hundreds of projects over the years. We've even consulted with out of town clients on their builds. We've seen it all! Here are our recommendations to homeowners for successfully hiring the right contractor and making their dream home a reality.
#1 Don’t Be in a Hurry
Construction projects are generally detailed and filled with many decisions. Don’t expect to start immediately or be in a hurry. Take your time – this is a large purchase and deserves the right amount of planning. If a contractor is pushing to start your project immediately or wants to start without doing the necessary prep work, walk away – they don’t have your best interest in mind.
#2 Make an Overall Home Plan
Even if you are planning a small project, make your overall home plan first. There is nothing more frustrating than tearing out work that has recently been completed, in order to complete a future phase of construction. While it is not always possible, with the right planning, the process can be much simpler and you will save money in the long term.
As an example, the first meeting with one of our clients happened many years ago right after he had completed residency and joined his practice group. He and his wife purchased an older home in a great location but were not in the financial position to make all the desired changes at once. We spent a whole summer creating a plan for the entire home before completing a small remodel project. Since that time, we have completed another phase every year or two. Recently, the final construction phase was completed and they now have the home that was originally planned. By creating a multi-year plan, the process was smooth and unnecessary costs were avoided.
#3 Plan for Future Needs
Plan for future phases of life as well as the one you are in now. For some people this means an elevator shaft for a future elevator [which in the meantime can be used for a firepole-ed], for others, it means larger gathering areas for future family gatherings. But know that about every 20 years, the needs of our homes seem to change with the ages of children and our phase of life. Plan for what the future may hold and you can prevent the need to move or make future home changes unnecessary.
#4 Select Your Home Contractor Based on Reputation and References — Not on Price Alone
While price is important, it is more important to find a contractor based on value, not the bottom line price. Generally, the lowest bid is lowest for a reason. Value is the sum of multiple different characteristics like timeliness, honesty, quality, and price.
When selecting a contractor, start by looking to friends, co-workers, and other associates that you trust. Look for people who have had a positive experience with their own projects and find out who they used. Some contractors have an online review presence and this information may also be helpful. But, for many companies, there is not much information available online to help in the vetting process.
There is a local group of ENTs that we have worked with extensively. Over the last 10+ years, we have worked with about half of the 25 doctors in the group. At this point, when someone has a construction need, they have 10 friends willing to tell them about their experience and the decision is fairly simple. Building a new home and remodeling is common – don’t be afraid to ask those around you.
Once you have determined 2-3 potential contractors, sit down, and have a meeting with each of them. Don’t worry about pricing at this point, but spend time to make sure that the vision, attitudes, and process match what you are looking for.
Request references from each of the potential builders – ask for actual phone numbers of their clients and make sure at least one of the references is a project that they are currently in the middle of. Call each of those clients and ask them the hard questions. Ask about:
- any issues they had during the process, etc.
Most clients are thrilled to talk about their projects and will welcome the call. I have even found out after the fact, that some of our previous clients have invited our potential clients to their homes to show them what was done! The potential contractor should not be involved in this call process – speak directly with their clients and get the real details!
Once you have found the right contractor, it is time to work out pricing and details. In many cases, when the details have not yet been finalized, it will be necessary to select a contractor without any pricing. If you have done your homework, you should be able to move forward into the design phase comfortably with a single home builder. Pricing will have to come later once plans and designs have been completed. In the majority of our projects, at this point in the process, our clients have already selected our company – because they trust us to build a quality home, know that we can take care of their needs and that we can work together to make sure that the scope and the budget align.
If you choose to have more than one contractor provide bids for your work, make sure that any pricing is comparing “apples to apples” – meaning that you are looking at bids for the same materials, quality, and details. You will need to provide a significant amount of detail to make this possible, but make sure that each bid includes the same scope of work to be completed, the same levels of insurance, permits, and other fees, etc.
Lastly, recognize that your construction project will be the sum of the work of many different sub-contractors. [Approximately 250 people worked on our home at some point-ed.] Ask about the sub-contractors to be used. If a contractor uses different sub-contractors on each project, you will probably struggle to get the quality you deserve.
#5 Have a Signed Contract
- be very specific about the details of the project.
- include an exact payment structure.
Don’t pay more than 25% upfront and don’t make the final payment until the project is complete. Mid-project payments should be based on completed milestones (like installation of cabinets, or passing of a 4-way inspection), not simply on the fact that a certain amount of time has passed. If the contractor offers discounts for paying additional money upfront or during the project, take that as a sign that they are not financially stable and that you should find someone else.
#6 Make Sure You Are Compatible
Make sure you mesh well with your contractor and trust him or her. You are going to spend a lot of time together and are going to need to rely on them to help you make significant decisions in your home. If you don’t feel like you are going to get along well, or that they truly care about your project, don’t start a project together.
#7 Beware of Scope Creep
Be aware of “while you’re at its.” All clients have the tendency to add items during the project. While this is a standard practice and is sometimes necessary, be aware of how quickly lots of small additions can add up to a significant amount of money. Strive to plan ahead and include as many of the potential additions in the original scope. This will allow the contractor to efficiently manage the project schedule and allow you, the homeowner, to not be surprised by the cost overages for the added scope.
#8 Communication is King
Make sure you understand what is being included and not being included. Don’t be afraid to ask questions during the planning or construction phases of the process and question things that you may not understand. The contractor should have reasons for what they do and be happy to share those with you. If you ever have a concern, bring it up and make sure that communication is open throughout the process.
#9 Make a Sound Financial Decision
Don’t stretch your budget too far. Make sure you will still be financially comfortable if you come across a surprise or decide to do something outside of the original scope. There is not a reason to live life house poor – don’t be afraid to wait until the right financial time to complete your project and don’t feel pressured by a contractor to complete the project right now.
Not every problem can be avoided, but please follow these suggestions to improve your construction experience! The construction process should be fun – do it right and enjoy the process and the results!!
What do you think? Have you remodeled or built a new home? How did you find a reliable contractor? What mistakes did you make along the way? Comment below!