“overworked civil servant“
Anecdotally, I have never encountered one of these individuals. Nothing personal, it seems to be employment that attracts average to below average job candidates that accept or are motivated by the availability of work and the benefits. It certainly has a unique set of workplace rules. Customer satisfaction isn’t high on the list and speed /efficiency doesn’t seem on the list either. Top performers might even get a $1,500 annual bonus!
One benefit is Paid time off for government shutdowns.