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Is there a messaging app with response options?

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  • Avatar Allixi 
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    Status: Physician
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    Earnest refinancing bonus

    I work at a community hospital, and we don’t use pagers. During the day, I get calls directly on my cell phone (all hospital calls show up as a common operator number). If I can’t answer it in time, then I have to wait for the voicemail and call back.

    When I’m cross covering, I get a text that shows only the patient name and a callback number. Could be something brainless (heating pad, one-time order for Tylenol) or something really involved and complex. There is no way to know what the issue is until I call, and sometimes I get put on hold for like 30 seconds.

    Is there a (HIPPA-compliant) app that could send a brief text message, and let me respond in multiple ways? (For example, either “Approve” or “Call back”)

    #180037 Reply
    Avatar Peds 
    Participant
    Status: Physician
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    Joined: 01/08/2016

    Sure but wouldn’t you have to convince the community hospital to adopt it?

    #180054 Reply
    Liked by portlandia
    portlandia portlandia 
    Participant
    Status: Physician
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    Joined: 07/07/2017

    Imprivata Cortext

    #180056 Reply
    Avatar Allixi 
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    Sure but wouldn’t you have to convince the community hospital to adopt it?

    Click to expand…

    It would take some legwork to convince the group or the hospital to adopt new technology, for sure, but if there is something that works efficiently, I’d look into it.

    Thanks for the suggestion on Imprivata

    #180062 Reply
    MPMD MPMD 
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    Status: Physician
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    Imprivata Cortext

    Click to expand…

    I think we use that or something like that at our community shop.

    You get to work and pick up an iphone with a mophie.

    It hasn’t been widely adopted for/by everyone but it can be pretty nice. Brief texts to in house consultants updating them. Texts from lab about specimens etc.

    I really like it, I’m surprised this hasn’t taken off and that the space hasn’t been filled by Cerner and Epic and the like. Consider that we all spend every second glued to our smart phones why is so little medicine done on them?

    #180079 Reply
    Avatar SLC OB 
    Participant
    Status: Physician
    Posts: 455
    Joined: 06/23/2018

    Amion (it is our scheduling software…. named “Am I On?=Amion which has the specialty, their phone number and a way to message securely).

     

    ETA: I believe the license is an annual fee, about $300/ specialty… so if you use it for the basics like Hospitalist, Ob/Gyn, Peds, ortho, gen surgery it would be about $1500/year…. if you have a zillion more specialist, it would get expensive).

    #180084 Reply
    Avatar Peds 
    Participant
    Status: Physician
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    Joined: 01/08/2016

    Kaiser uses cortex I believe.

    #180108 Reply
    Avatar jacoavlu 
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    Status: Physician, Small Business Owner
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    Joined: 03/01/2018

    I’ve heard of tigertext being used

    Slack has a HIPAA compliant product

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    #180118 Reply
    Vagabond MD Vagabond MD 
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    Status: Physician
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    Joined: 01/21/2016

    I am aware of TigerText. Our community Hospital has considered it.

    For years they have been telling us that texting clinical information, photos of rashes and lacerations, photos or videos of CTs, stc. is illegal and forbidden, but they have failed to provide an alternative.

    "Wealth is the slave of the wise man and the master of the fool.” -Seneca the Younger

    #180130 Reply
    hatton1 hatton1 
    Participant
    Status: Physician
    Posts: 2977
    Joined: 01/11/2016

    Sometimes you break a senseless rule.

    #180203 Reply
    Liked by jz

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